Shipping and ReturnsDisk-O-Tape, Inc. makes every effort to ship your online orders in a timely fashion. UPS Ground and FedEx Ground orders received by 3pm EST Monday through Friday will be shipped on the same day based on product availability. Air shipment orders received by 4pm EST Monday through Friday will be shipped on the same day based on product availability. If credit card problems arise, your order may be delayed. Shipping Methods: We ship with various carriers including: UPS, FedEx and USPS. We ship by truck services (LTL) for large orders. We can ship on your account for FedEx and UPS without any handling fees. Shipping charges are additional unless an item is marked as having free shipping. Free shipping is only available for items shipping in the United States. Disk-O-Tape, Inc. will choose the carrier for "free shipping" items that you purchase. We do ship to APO's and FPO's via US Mail. International Orders: Disk-O-Tape, Inc. ships internationally. Please send an email listing the quantities and items you would like to purchase and include your full shipping address. We will email a shipping estimate. Prepayment by wire transfer is required for all international orders. Warehouse Pickup: Disk-O-Tape, Inc. is located in Cleveland, Ohio. Warehouse pickup is available. Please call first to confirm stock and to arrange a pick up time. Our address is 23775 Mercantile Rd., Beachwood (a suburb of Cleveland), Ohio 44122. Address Corrections: Disk-O-Tape, Inc. reserves the right to charge all fees associated with undeliverable packages, address corrections and returns. Please be careful when completing the ship to address section during the checkout procedure to make sure you receive your order quickly. Discrepancies: Customers have 72 hours from receipt of shipment to notify Disk-O-Tape, Inc. of any item or quantity discrepancies. Returns: You must call for a return authorization number (RA#) for any return. All return requests must be initiated within 30 days of receipt of merchandise. All non-defective merchandise must be unused, sealed and in its original packaging. Please mark the RA# on the label of the box you are returning. No returns will be accepted without a RA#. A restocking fee of 20% is charged for non-defective returns. Once you have obtained an RA#, please send your return to: Disk-O-Tape, Inc. Disk-O-Tape, Inc. reserves the right to make changes to the Shipping and Returns policies. |
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